Research Article
Volume 9 Issue 8 - 2018
The Ghanaian Patient’s Charter: Patient Awareness, and Implementation in Selected Public Ophthalmic Health Institutions in Ghana
Michel Pascal Tchiakpe, Stephen Ankamah-Lomotey*, Emmanuel Kobia-Acquah, Francis Slocombe, Ernest Kyei Nkansah, Philip Tetteh Djeagbo and Irene Nkansa-Kyeremateng
Department of Optometry and Visual Science, Kwame Nkrumah University of Science and Technology (KNUST), Kumasi, Ghana
*Corresponding Author: Stephen Ankamah-Lomotey, Department of Optometry and Visual Science, Kwame Nkrumah University of Science and Technology (KNUST), PMB Kumasi, Ghana.
Received: March 10, 2018; Published: July 27, 2018
Citation: Stephen Ankamah-Lomotey., et al. “The Ghanaian Patient’s Charter: Patient Awareness, and Implementation in Selected Public Ophthalmic Health Institutions in Ghana”. EC Ophthalmology 9.8 (2018): 594-601.
Abstract
Background: The Ghana Health Service, in collaboration with the Commission on Human Rights and Administrative Justice in 2002 launched the Ghana Patients’ Charter to facilitate the smooth administration of health facilities in the country. Patient satisfaction/ safety is of primary importance on any visit to the eye unit, and as such, the total implementation of the Charter is a necessity. However, this may be affected by undue pressure on ophthalmic practitioners and institutions, human frailties, and most importantly, patient awareness of the Charter.
Purpose:This study was conducted to determine the level of awareness and knowledge of the Ghana patient's charter among patients who seek eye care services in Ghana, and how well eye care providers have discharged their responsibilities under the charter (according to patients' experience).
Materials and Methods: This was a descriptive cross-sectional study that employed the cluster sampling technique to select eye units in Ghana for the study. Researchers worked to obtain data from eye units from January 2015 to February 2015. Participants included patients 18 years and above, and the parents/guardians of patients younger than 18 years. Simple descriptive analysis were conducted using the Statistical Package for Social Scientists (SPSS) software, version 20.0.
Results: Low awareness of patient rights and responsibilities (Patient's Charter) was recorded among patients in this study. Media recorded the most common means by which patients became aware and informed of their rights and responsibilities. Although literacy level was found not to influence patient awareness and knowledge of the Ghana patient's charter, it informed and facilitated the nature of care given to patients by practitioners.
Conclusion: It is recommended that the Ghana Health service and member institutions improve awareness and implementation of the Ghana Patient's Charter by employing non-formal methods of education and harnessing the diverse opportunities that the media offers.
Keywords: Patient’s Charter; Ghana; Practitioners
Copyright: © 2018 Stephen Ankamah-Lomotey., et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

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