Abstract

Organizations require providing high quality and innovative services to compete well and enhance their competitive advantage. The aim of this review was to discuss the literature regarding the total quality management and Innovation in service organizations. The electronic search was carried out in the Google Scholar, Pub Med and MEDLINE databases. The typical manufacturing organizations are more possible to attain better performance in the term of employee relations, consumer satisfaction, business performance and operational performance by means of total quality management. Different studies were carried out on the subject of total quality management and innovation. The association connecting of total quality management practices and the innovation performance is unclear. This review offers scientific evidence about effective use of total quality management and confirmed its applicability on the health care sector. The nurse manager is a major facilitator of total quality management programs. The total quality management implementation in hospital needs awareness about the quality management, preparation and development of both framework and customer awareness.

Keyword: TQM; Innovation Organization; Nursing Organization; Continuous Quality Improvement; Health Service Organization

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