Research Article
Volume 2 Issue 10 - 2020
Responsiveness of Primary Healthcare Services in Municipalities from the Central Region of Brazil
Luciana Melo de Moura1* and Helena Eri Shimizu2
1Federal District Secretariat for Health, Brasília, Brazil
2Department of Public Health, University of Brasília, Brazil
*Corresponding Author: Luciana Melo de Moura, Federal District Secretariat for Health, Brasília, Brazil.
Received: July 30, 2020; Published: September 30, 2020




Abstract

Background: The family health strategy is a high-priority state policy in the coordination of health care networks. Given its central importance, its services need to be evaluated, especially to monitor how well users’ demands are met. This study aims to evaluate the responsiveness of family health services in municipalities in and around to the greater Brasília area.

Methods: Create a responsiveness index for the family health service based on responses provided by users from eight municipalities about dimensions concerning respect for persons (respect for dignity, confidentiality of information, professional communication, and autonomy) and client orientation (quality of amenities, prompt attention, access to social support, and choice of provider).

Results: The information obtained from the indices demonstrated that the service was most responsive in meeting users’ expectations in the dimensions of dignity, confidentiality, communication, and autonomy, while it fell short in the quality of amenities, access to social support, and choice of provider.

Conclusion: The findings indicate that the services provided under the family health strategy are more responsive when it comes to respect for persons, but the dimensions relating to client orientation need to be improved, especially promptness of attention.

Keywords: Family Health; Primary Care; Public Health; Practice Management; Managed Care

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Citation: Luciana Melo de Moura and Helena Eri Shimizu. “Responsiveness of Primary Healthcare Services in Municipalities from the Central Region of Brazil”. EC Nursing and Healthcare 2.10 (2020): 103-111.

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