Research Article
Volume 2 Issue 2 - 2020
Evaluating the Design of a Digital Communication Platform for Recipients of Home-Care Services to Improve Municipal Care Services: A Proof of Concept Study
Linn Nathalie Støme1*, Arne Norrud2, Martin Fjordholm3 and Kari J Kværner4
1Oslo University Hospital, Centre for Connected Care, Oslo, Norway
2Uniconsult AS, Dronning Mauds Gate 3, Oslo, Norway
3The Norwegian Association of Local and Regional Authorities, Oslo, Norway
4Professor, Oslo University Hospital, Centre for Connected Care, Oslo, Norway
*Corresponding Author: Linn Nathalie Støme, Oslo University Hospital, Centre for Connected Care, Oslo, Norway.
Received: January 18, 2020; Published: January 30, 2020




Abstract

Background: The purpose of the project “DigiHelse” is to strengthen the municipality's care services in Norway by offering a digital communication platform to recipients of home-based health services and their dependents. The aim of the present study was to assess how DigiHelse should be designed and developed to ensure increased quality and value for recipients, the home care service and the society.

Methods: Early health assessment with stakeholder insights and scenario drafting was applied to identify health quality gains and address patient safety issues, define relevant outcome measures and compare the new solution to the current situation. Outcome measures were quantified priced and analysed using a 10-year present value calculation with a calculation rate of 4%. A risk analysis was also carried out.

Results: The following outcome measures for recipients, the home care service and the society were identified and assessed to show the potential socioeconomic value of DigiHelse; Increased predictability for recipients, Increased involvement from relatives and volunteers, Increased predictability for the home care service, Greater efficiency with dialogue with citizens and Better time management, Reduce phone inquiries, Provide technical basis for developing digital services. The potential socioeconomic value of selected outcome measures was calculated based on expert opinion and national statistics. In addition to addressing quality and safety outcomes, the present value calculation estimated savings equal to 172.6 million euro, with present value investments costs of 5.5 million euro over 10 years. This resulted in net present value per invested Euro in the public sector equal to 3.2. Overall risk assessment related to the intervention's socioeconomic profitability was deemed average.

Conclusion: This study shows how early health assessment may be applied in the conceptual phase to address quality outcomes that can be used for benchmarking purposes in the further development and implementation. We suggest that early assessment by means of stakeholder analysis and quantification of potential gains has a value from a concept stage of an improvement initiative in health care.

Keywords: Early Assessment; Health Innovation; Organizational Innovation; Digitalization; Health Technology Assessment

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Citation: Linn Nathalie Støme., et al. “Evaluating the Design of a Digital Communication Platform for Recipients of Home-Care Services to Improve Municipal Care Services: A Proof of Concept Study”. EC Nursing & Healthcare 2.2 (2020): 01-11.

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