Research Article
Volume 9 Issue 8 - 2020
Perception of the Quality of Health Care in Women that Suffered Spontaneous Abortion
Angy Lorena Meneses-Parra1* and Mildred Guarnizo-Tole2
1Universidad El Bosque, Master in sexual and reproductive health, Resident of Gynecology and Obstetrics of Universidad Militar Nueva Granada, Bogotá, Colombia
2Associate Professor, School of Nursing, Universidad El Bosque, Bogotá, Colombia
*Corresponding Author: Angy Lorena Meneses-Parra, Universidad El Bosque, Master in sexual and reproductive health, Resident of Gynecology and Obstetrics of Universidad Militar Nueva Granada, Bogotá, Colombia.
Received:March 22, 2020; Published: July 21, 2020


Background: Maternal health must be guaranteed at all times of the reproductive life that women live because from this perspective it is possible to generate interventions, in order to improve their life quality. This study aimed to describe the perception of care quality in a group of women, who presented spontaneous abortion (SA) in a health institution.

Methods: It is a quantitative descriptive and transversal study, the sample was made up of 63 women with a diagnosis of spontaneous abortion that were tended by the Obstetrics-Gynecology service in the Hospital El Tunal, and who had completed a questionnaire SERVPERF during the second half-year in 2018. It was a low risk study according to the national ethical law.

Results: The general quality perception of the Obstetrics-Gynecology service registered 96.2% and its constitutive dimensions indicate a security, reliability and empathy of 98.2%, followed by tangible elements 96.4% and the response capacity 88.9%. It was found a significant statistical relationship between the planned pregnancy and the quality perception p = <0.038.

Conclusion: The confidence, knowledge, ability and credibility of the personnel that work in Obstetrics-Gynecology service was perceived by the patients with SA as “satisfactory” and “very satisfactory”. The physical aspect of the facilities, the equipment and the medical personnel appearance, add to the willing to develop an opportune and fast attention are aspects that must be taken into account in an integral way at the moment of providing a comprehensive health care service. All the dimensions overcame the 85.0% of satisfaction. So that, it is crucial that the health institutions supply individualized care according to the patients’ characteristics and needs.

Keywords: Spontaneous Abortion; Patient Satisfaction; Quality of Health Care; Health Personnel


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Citation: Angy Lorena Meneses-Parra and Mildred Guarnizo-Tole. “Perception of the Quality of Health Care in Women that Suffered Spontaneous Abortion”. EC Gynaecology 9.8 (2020): 36-44.

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