Research Protocol
Volume 5 Issue 4 - 2021
From Patient Feedback Survey to Organizational Practice: Improving the Relevancy and Translatability of Findings
Maiesha Rahman, Akm Alamgir* and Miranda Saroli
Access Alliance Multicultural Health and Community Services, Toronto, ON, Canada
*Corresponding Author: Akm Alamgir, Access Alliance Multicultural Health and Community Services, Toronto, ON, Canada.
Received: February 11, 2021; Published: March 12, 2021




Abstract

Surveys are a tool used by the health sector to understand the patient/client perspective and can reveal opportunities to improve services. However, mobilizing those findings to enact changes in practice becomes more complicated, where decision-makers must consider many factors to determine feasibility. A review of the literature was conducted to explore key strategies for improving the usability of survey data within the primary care sector context. Three primary strategies were revealed: (i) engaging clients in identifying survey items and quality improvement initiatives that are relevant and important to them; (ii) offering learning opportunities and tailoring survey findings to improve staff comprehension and relevance to their care process and performance; and (iii) mandating formal priority setting and tangible action planning within a supportive organizational culture. Such a systematic and participatory patient feedback process will support improved uptake of recommendations by organizations and ultimately, quality improvements in healthcare.

Keywords: Patient Feedback; Patient Satisfaction; Patient Experience; Surveys and Questionnaires; Quality Improvement; Organizational Practice; Healthcare; Quality of Care

References

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Citation: Maiesha Rahman., et al.. “From Patient Feedback Survey to Organizational Practice: Improving the Relevancy and Translatability of Findings”. EC Emergency Medicine and Critical Care 5.3 (2021): 07-10.

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