Research Article
Volume 4 Issue 11 - 2020
How do the Hospital Services in Katsina State Nigeria Use Performance Management in Order to Manage the Delivery of Emergency Services?
Mohammed I Abubakar*
University of Liverpool School of Management, Liverpool, United Kingdom and School of Business and Management, Texila American University, Guyana, South America
*Corresponding Author: Mohammed I Abubakar, University of Liverpool School of Management, Liverpool, United Kingdom and School of Business and Management, Texila American University, Guyana, South America.
Received: September 28, 2020; Published: October 15, 2020


Introduction: High quality performance and timely intervention is of utmost priority in medical emergency management. Performance management in the healthcare settings ensures that highest level performance is achieved through active management that aligns organizational activities with its set objectives and policies.

Objective: To understand how and to what extent the Katsina state Hospital Services is using performance management to ensure efficiency and effectiveness in the delivery of emergency medical services to the population.

Study Design: A cross- sectional survey was done using quantitative methods. Paper - based questionnaire was used to obtain responses from different stakeholders in emergency services delivery in order to get variety of opinions about performance management of emergency services delivery.

Principal Findings: Analysis of the results have shown that the managers of Katsina state Hospital Services Management Board have knowledge about performance management however its processes are inadequately implemented in managing the delivery of emergency services which lead to moderate level performance indicators.

Conclusion: Performance management processes are relevant to the performance of emergency services delivery system. Adequate knowledge of these processes is needed by managers to implement effective emergency services delivery desired by the populace.

Keywords: Emergency Services Delivery; Performance Management; Effectiveness; Efficiency


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Citation: Mohammed I Abubakar. “How do the Hospital Services in Katsina State Nigeria Use Performance Management in Order to Manage the Delivery of Emergency Services?”. EC Emergency Medicine and Critical Care 4.11 (2020): 01-11.

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